SUN PRODUCE COOPERATIVE FARM BAGS
At Sun Produce Cooperative, we respect your absolute privacy. You have our word that we will not sell, barter, give away, or rent your personal information to anyone, ever.
AS A FARM BAG SUBSCRIBER, YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING OUR PICK-UP PROTOCOL. IT IS MEANT TO PROVIDE THE BEST EXPERIENCE FOR ALL COMMUNITY MEMBERS, AND IS PART OF WHAT YOU AGREED TO BY ACCEPTING OUR TERMS AND CONDITIONS.
Pick-up Protocol & Policies
As a Sun Produce Co-op Farm Bag subscriber, you are responsible for reading and understanding this PICK-UP PROTOCOL. It has been developed to provide the best experience for you and is part of what you have agreed to by accepting our terms and conditions .
PLEASE, READ CAREFULLY yourself or share with whoever is picking up your Bag for you: Our Pick-up Protocol is important, as many sites are operating other businesses during the time you will be picking up your bag. And, if our Pick-up Protocol is not followed, mistakes are made, and members who pick up afterward could be shorted items meant for them.
1) REMEMBER TO PICK-UP YOUR FARM BAG!
It is your responsibility to remember to pick up your Farm Bag on the correct day during the listed pick-up hours. If you forget, we do not refund, replace, or give credit for your missed share. If you miss picking up your Bag during the listed hours, your site host is authorized to donate your items to a food bank or family in need so the food does not go to waste.
2) FIND YOUR NAME ON THE CHECKLIST LEFT AT THE PICK-UP SITE
At each site there is a CHECKLIST of everyone who has a Bag to pick up and what they are supposed to take. PLEASE USE AND FOLLOW THE CHECKLIST EVERY WEEK.
3) TAKE ONLY WHAT IS LISTED BY YOUR NAME
This includes the right Farm Bag size and / or any add-ons you may have ordered. There is one exception to this: see item 5 below
4) IF YOUR NAME IS NOT ON THE LIST, DO NOT TAKE ANYTHING
Contact us by email or phone – [email protected] or 602-469-9400 – and we will find out the reason you are not listed and work things out. We only drop off enough Bags, etc. for the people listed. If you take something and you’re not on the list, you’re taking someone else’s share.
5) IF YOUR NAME IS ON THE LIST BUT THERE IS NO BAG FOR YOU, DO NOT LEAVE EMPTY-HANDED
Really, it is okay to take a different share if your name is on the list yet your share isn’t at the site because occasionally someone will take the wrong bag. So, please, work with the volunteers at the pick-up site to figure out what is going on, then email to let us know so we can remedy any inequities if necessary.
(People can also forget to check off their name, so remaining shares may not necessarily match the un-checked boxes on the Checklist.)
6) CONTACT US PROMPTLY IF YOU HAVE BEEN SHORTED SOMETHING
Email or call us right away. We will make it up to you within the next couple of deliveries. Notes left on the checklist are not usually seen. TO RECEIVE CREDIT OR REPLACEMENT, YOU NEED TO EMAIL OR CALL ([email protected] or 602-469-9400).
7) PLEASE, BE RESPECTFUL AND BE NEAT
RESPECT THE PICK-UP LOCATION – Treat the site as you would want it to be treated if it were at YOUR home.
RESPECT YOUR SITE HOST –Please be courteous – if there is a problem contact the Co-op with any questions or concerns.
COURTESY COUNTS – courtesy for fellow members and for a site host’s property (and their neighbors!) is paramount. You are participating in a community. How you behave and what you do directly impacts other members. Chronic offenders will be asked to leave the program.
BE SAFE – there are other members, their children, animals and other traffic around the pick-up location. Watch for them please.
8) EXCHANGE TABLE
Some locations have an informal “Exchange Table”. If you have something in your Farm Bag which you don’t want, put it in the Exchange Box and help yourself to another item in there which looks good to you!
RE-USE OF BAGS
1) If you receive your share in an insulated bag issued by the Co-op, bring it back each week.*We will put your share in it, in a paper grocery bag. Otherwise your weekly share will come in a paper grocery bag. *These bags are not available at all sites
2) We do not take back any of the plastic bags at this time (please recycle/re-use them at home). If this changes, we will let subscribers know and update this note.
Thank you for participating in the Sun Produce Co-op Farm Bag program and supporting our member farms!
Communications
We communicate with our subscribers primarily through email and posts published on our web site and social media accounts. These emails and posts include information about what will be in upcoming farm bags, announcements and recipes.
As a subscriber to our Farm Bag program, you understand it is your responsibility to open and read the emails we send so that you stay informed. If your email address changes, you need to update it in the Contact Info tab of your online account.
To help you receive and filter emails from us, please save this email address through your email contacts: [email protected]
Weekly Emails Include:
Having an up-to-date email address on file with your Farm Bag account will help smooth out any communication gaps. It will help keep you informed regarding your subscription, the happenings at the farms, Co-op and more!
- Reminder of Upcoming Pick-ups/What’s in your Farm Bag: these emails are sent to help keep track of your pick-up times and dates. It is your responsibility to remember to place your Farm Box on Hold if you need to. We highly recommend creating your own reminder rather than relying on the emails. This email will also confirm your weekly Bag contents, the Pick-up Location, date and times.
- Announcements: these emails are sent out occasionally to announce any upcoming changes; e.g. subscription completion for the season, new subscriptions available, changes to pick-up locations, etc.
If you are not receiving these emails from us, please check your junk/spam folder – since emails sent through our CSA software service could sometimes end up there.
SUBSCRIPTION POLICIES
Farm Bag subscriptions are ongoing as an auto-renewing subscription. Deliveries continue based on your Site Pick-up Schedules unless a Delivery Hold is placed (see below), or a subscription is cancelled by you (see Cancellation Policy below).
SUBSCRIPTION HOLDS AND DONATIONS:
You can place Holds on your subscription through your online account/Membership Dashboard. All Holds must be placed prior to the order deadline. This policy is in place so we can stop the automated billing from occurring.
To Place A Hold: Select the date on the calendar that you want your box to be held. Once the page loads, look for the gray box that reads “On Hold”. This is located below the title and date of the subscription. No billing occurs if a Hold is placed by the weekly order deadline. We will not create a Farm Bag for you that week. The weekly order deadline is Friday at noon the week before you pick up your Farm Bag.
All subscriptions are billed through Auto Renew (recurring) Billing. If you do not want to be charged for the Farm Bag that you wish to have held for the week, please place your bag on Hold prior to the order deadline. Any holds placed after this timeframe, may be subject to automated billing. If you have any questions, or if you need assistance, please contact us by email at [email protected].
Alternatives to putting your subscription on hold are to:
- Share your Farm Bag program with those who might be interested
- Have a friend or neighbor pick your share up while you’re gone, or
- Give it to the person who house- or pet sits for you while you’re away
- Arrange to donate it to a local Food Bank etc.
Please be sure anyone picking up for you is week versed in the Pick-Up Protocol and knows the address and hours of the pick-up site (see above)!
We greatly appreciate your consideration to keep on top of letting us know your scheduling needs – your Farm Bag membership helps to ensure the health of our Co-op and farm members’ ability to continue farming.
CANCELLATION POLICY
To cancel your subscription, log into your member dashboard, click on “view modify subscription,” select “cancel my subscription.” At this point a box will pop-up. Just select “cancel my subscription” again. From here, you will get a confirmation page. If you do not, please email [email protected].
If the cancellation request is not received before the order deadline (Friday at noon the week before you pick-up your Bag), you will be billed for that week and a Bag will be waiting for you at your pick-up site. If cancellation request is not received within this time frame, your next scheduled delivery will occur and the cancellation of services will go into effect the following week. Thank you for abiding by this policy and working with us to create an efficient and pleasant Farm Bag experience!
REFUND POLICY
There are no refund, exchange, or credit options. Once your order deadline has occurred, you will be billed for your Farm Bag and it cannot be reversed. Bags that are not picked up are not subject to refunds, exchanges, or credit options.